Support
Last updated: July 14, 2026
Need help with Bitcox? Here you will find how to reach us and answers to the most common questions. This support covers the app.bitcox.co website and our iOS and Android mobile apps.
1. Contact
Email us at sales@bitcox.co and we will get back to you as soon as possible, usually within 1–2 business days.
Please include your account email and a description of the issue (screenshots help) so we can assist you faster.
Bitcox and the Bitcox app are operated by Bitcox Development LLC, 8225 NW 34th St, Doral, FL 33122, United States.
2. Account and access
- Forgot your password? Use the "Forgot your password?" option on the login screen to reset it by email.
- Did not receive the verification email? Check your spam folder. If it is not there, contact us and we will resend it.
- To delete your account and your data, email us at sales@bitcox.co from your account email address.
3. Subscriptions and billing
Subscriptions are managed from your account. For any questions about billing, plan changes, or cancellations, contact us at sales@bitcox.co.
4. Push notifications (mobile app)
If you are not receiving alerts in the app, check that notifications are allowed in your device settings and that you are signed in. You can turn them off at any time from the system settings.
5. Important notice
Bitcox provides informational and educational analysis about financial options. It is not financial advice or an investment recommendation. For questions about the scope of the service, see our Terms.
